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Observability & SRE
Metrics, logs and traces that answer 'why', with SLOs that tell you when it actually matters — not dashboards nobody opens.
The problem
Most teams have monitoring. Fewer have observability. The difference is whether, at 2am, your tools can tell you why something broke — not just that it did. That requires deliberate design, not another dashboard.
Who it’s for
- Teams with monitoring tools but no clear signal on incidents
- Engineering organizations paging on noise instead of real problems
- Companies that need defined reliability targets tied to user experience
What we do
- Instrument metrics, structured logs and distributed tracing consistently
- Define SLIs and SLOs based on what users actually experience
- Redesign alerting around what requires action, cutting noise
- Build dashboards for the questions your team actually asks during incidents
- Establish incident response practices that shorten time to resolution
Technologies that may be involved
PrometheusGrafanaOpenTelemetryELK / OpenSearchPagerDuty / Opsgenie-style alerting
What the engagement looks like
01
Diagnose
Review current monitoring coverage, alert volume and recent incident timelines.
02
Design
Define SLIs, SLOs and the alerting and dashboard structure that supports them.
03
Build
Instrument services and build the observability stack.
04
Enable
Train the team on incident response using the new signal.
Typical deliverables
- SLI/SLO definitions tied to user experience
- Metrics, logging and tracing instrumentation
- Reworked alerting configuration
- Incident response runbook
What you own after delivery
- The observability stack configuration
- Documented SLOs your team can revise as the product changes
- An incident process that doesn't depend on one person's memory
Next step